Glow Club London
Effective Date: March 21, 2025
Website: www.glowclublondon.com

At Glow Club London ("we," "us," or "our"), we are committed to protecting the privacy and security of our guests, ticket buyers, and website visitors. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website (www.glowclublondon.com), purchase tickets, or attend our club nights. Please read this policy carefully to understand our practices and your rights.

1. Who We Are

Glow Club London is a club night organiser based in London. We are the data controller responsible for the personal information we collect and process. If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: Glowclublondon@Gmail.com

2. Information We Collect

We may collect and process the following types of personal information:

a. Information You Provide

• Ticket Purchases: When you buy tickets through our ticketing partner, Out Savvy, we receive your name, email address, and payment details (processed securely by Out Savvy).
• Contacting Us: If you email us or submit inquiries via our website, we may collect your name, email address, and any other information you choose to provide.

b. Information We Collect at Events

• Photographs: We take photographs of attendees during our club nights for promotional purposes. These images may capture your likeness and be shared on our website (www.glowclublondon.com) or social media platforms.

c. Information Automatically Collected

• We do not use analytics tools to track your activity on our website. However, basic technical data (e.g., your IP address, cookies or browser type) may be logged by our web hosting provider for security and operational purposes.

How We Use Your Information

We use your personal information for the following purposes:

• To Fulfil Ticket Purchases: To process your ticket orders and provide you with event-related updates (e.g., entry details or changes to the event), using data shared with us by Out Savvy.
• To Promote Our Events: To share photographs taken at our club nights on our website and social media, showcasing the Glow Club London experience.
• To Communicate With You: To respond to your inquiries or provide customer support.
• To Meet Legal Obligations: To comply with applicable laws, regulations, or requests from authorities (e.g., for safety or tax purposes).

4. Lawful Basis for Processing

We process your personal information based on the following lawful grounds under UK data protection law:

• Contract: To fulfil our obligations when you purchase tickets (e.g., providing you with event access).
• Legitimate Interests: To promote our club nights through photographs and to operate our website and events effectively, provided this does not unduly impact your rights.
• Consent: Where required (e.g., for specific uses of photographs), we will seek your permission.
• Legal Obligation: To comply with any legal or regulatory requirements.

5. Photographs at Events

We love capturing the energy of Glow Club London nights! Photographs taken during our events may include attendees and be shared on www.glowclublondon.com or our social media channels. By attending our events, you acknowledge that your image may be captured and used for promotional purposes. If you do not wish your photograph to be used, please inform our staff or photographer at the event, and we will do our best to accommodate your request.

6. Sharing Your Information

We may share your personal information with:

• OutSavvy: Our ticketing partner provides us with ticket sale data (e.g., your name and email) to manage entry and communicate with you. Please review Out Savvy’s privacy policy for details on how they handle your data.
• Service Providers: Third parties who assist us in running our website and events (e.g., web hosting providers or payment processors), under strict confidentiality agreements.
• Legal Authorities: If required by law or to protect the safety of our guests, staff, or property.
• Social Media Platforms: When we post photographs, these may be visible to users of platforms like Instagram or Facebook, subject to their own privacy policies.

We do not sell your personal information to third parties for marketing purposes.

7. Data Storage and Security

We store your personal information securely, using reasonable technical and organisational measures to prevent unauthorised access, loss, or misuse. Ticket sale data from Out Savvy is retained only as long as necessary to manage events and comply with legal obligations. Photographs may be stored indefinitely for promotional use unless you request their removal.

8. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (e.g., photographs), where applicable.
• Restriction: Ask us to limit how we use your data.
• Objection: Object to our use of your data for legitimate interests (e.g., promotional photographs).
• Portability: Request your data in a transferable format (where relevant).

To exercise these rights, contact us at [insert contact email]. We will respond within one month, unless your request is complex. If you’re unhappy with our handling of your data, you can complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., Out Savvy or social media). We are not responsible for their privacy practices, so please review their policies before providing personal information.

10. How Long We Keep Your Data

• Ticket Data: We retain ticket purchase information for up to 6 years to comply with tax and legal requirements, after which it is securely deleted.
• Photographs: Images may be kept indefinitely for promotional purposes unless you request their removal.
• Inquiries: We keep correspondence for up to 2 years unless further action is needed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to check back periodically.

12. Contact Us

If you have questions, concerns, or requests regarding your personal information, please reach out:

• Email: Glowclublondon@gmail.com
• Phone: 07748 329900

Thank you for choosing Glow Club London. Let’s keep the night glowing!